Terms and Conditions
By using this site, you are accepting these Terms & Conditions.
Please read these Terms & Conditions before placing an order.
In these Terms & Conditions
“We” and “us” means the Victorian High Country Huts Association.
“You” means the person placing an order.
“The contract is agreed” – by completing and submitting an electronic order, you are making an offer to purchase products which, if accepted by us, will result in a binding contract. An acceptance email from us confirms that the contract is formed.
This website and all content contained within it is protected by copyright and no portion of it may be used without express written permission from the Victorian High Country Huts Association.
By completing and submitting an electronic order, you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Please note that products will not be sent until we have authorisation from your payment card issuer. We will not be liable if there is a delay, and we will not accept your order if payment is not authorised.
After you have placed your order:
You will receive an email to acknowledge your order. It will confirm which products you have ordered, but it may not constitute an acceptance of your order. You may be directed to a third-party site to complete your order.
We do not have to accept your order, and for example, we will not accept your order if:
- We do not have the products in stock.
- Your payment is not authorised.
- There is an error on our website regarding the price or other details of the products.
We reserve the right to refuse any order.
Returns and Claims
We are not required to provide a refund or replacement if you change your mind. but you can choose a refund or exchange if an item has a major fault. This is when the item:
- Has a fault that would have stopped someone from buying the item if they had known about it.
- Is unsafe.
- Is significantly different from the sample or description.
You will be required to provide your proof of purchase – e.g. your invoice / receipt.
Upon delivery of the goods, you must inspect the goods. Any claim for faulty or defective goods must be received within 7 days from the date of delivery of the goods.
If you fail to notify us that the goods are not in accordance with these terms and conditions, then to the extent permitted by law the goods will be deemed to have been accepted by you in accordance with these terms and conditions.
If you believe the goods are faulty, you must immediately contact us direct via our online “Contact Us” page or by using this [email protected] email address. We will require a detailed description of the fault and accompanying photographs. The Victorian High Country Huts Association will then make an assessment and if deemed a major fault will work with you to make the necessary arrangements for the goods to be replaced.
Pricing and Payment
Prices throughout the website are quoted in AU. dollars, and payment can only be accepted in AU Dollars. Packing and delivery costs are included in the advertised price.
While we make every effort to ensure that the products shown on our website are currently available at the price shown, we cannot guarantee that this will always be the case. If products you have ordered are unavailable, you will be notified as soon as possible.
The price you pay is the price of the products shown at the time you place your order, even if the price of the product has since changed.
Your payment card will be debited for your order at the time the order is placed. By submitting an online order with The Victorian High Country Huts Association, you expressly agree not to request a ‘charge back’ of any fees or payments for said orders, and that no dispute with The Victorian High Country Huts Association will be raised with or adjudicated by the credit card company. Rather, you agree to contact The Victorian High Country Huts Association directly to resolve the issue or obtain a refund pursuant to the product warranty.
We will email you as soon as your order has been shipped. We use Australia Post for all of our orders.
If you do not receive the ordered items, you must notify the Victorian High Country Huts Association at [email protected] within 4 weeks of receipt of your shipping email notification so that the problem can be investigated. Notification any later than this means that the order is forfeited.
We are not responsible for any loss or damage to the goods in transit caused by any event of any kind.